Payment Policy

Last Updated: June 2026

At Custom Hat Maker, we strive to provide a secure and transparent payment process for all customers. This Payment Policy outlines the terms and conditions related to payments for products and services purchased through our website.

Accepted Payment Methods

We accept various secure payment methods, including but not limited to:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• Debit Cards
• PayPal
• Bank Transfers (where applicable)
• Other payment methods displayed during checkout

All payments must be made in the currency specified at checkout or on your invoice.

Payment Requirements

• Full payment may be required before production begins.
• For large wholesale or bulk orders, a deposit may be required before manufacturing starts, with the remaining balance due before shipment.
• Orders will not enter production until the required payment has been successfully received and verified.

Pricing

• All prices are subject to change without prior notice.
• Prices displayed on the website or provided in quotations are subject to confirmation.
• Shipping fees, taxes, customs duties, and other applicable charges may be added separately unless otherwise stated.

Payment Security

We use reputable third-party payment processors to securely handle transactions.

Custom Hat Maker does not store or have direct access to your complete credit card or payment information. All payment data is processed through secure, encrypted payment gateways.

Failed or Declined Payments

If a payment is declined or fails for any reason:

• Your order may be delayed or canceled.
• We may contact you to arrange an alternative payment method.
• Production and shipping will not begin until payment has been successfully completed.

Taxes and Duties

Customers are responsible for any applicable:

• Sales taxes
• Value-added taxes (VAT)
• Goods and Services Taxes (GST)
• Import duties
• Customs fees

These charges may vary depending on your location and local regulations.

Refunds

Approved refunds will be processed according to our Returns & Exchange Policy and Order Cancellation Policy.

Refunds will be issued to the original payment method used for the purchase unless otherwise required by law.

Processing times may vary depending on your bank, card issuer, or payment provider.

Chargebacks and Payment Disputes

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute.

If a chargeback is filed without first attempting to resolve the issue with us, we reserve the right to provide relevant order records, shipping confirmations, design approvals, and communications to the payment provider as evidence.

Fraud Prevention

To protect our customers and business, we reserve the right to:

• Verify payment information
• Request additional identification or documentation
• Refuse or cancel orders suspected of fraud, unauthorized activity, or misuse

Contact Us

If you have any questions regarding payments or billing, please contact us:

Custom Hat Maker
Website: https://customhatmaker.com
Email: info@customhatmaker.com