Shipping Policy

Last Updated: June 2026

Thank you for choosing Custom Hat Maker. This Shipping Policy explains how we process, manufacture, and ship custom orders.

Order Processing

All orders are reviewed and processed after payment confirmation and final design approval. Because our products are custom-made, production begins only after all order details have been approved by the customer.

Production Time

Production times vary depending on the product type, order quantity, customization requirements, and current production schedule.

Typical production times range from 7–15 business days, although larger or more complex orders may require additional time.

Customers will be informed if significant delays are expected.

Shipping Time

Once production is completed, orders are shipped through our trusted shipping partners.

Estimated shipping times:

• United States: 3–7 business days
• Canada: 5–10 business days
• United Kingdom: 4–8 business days
• Australia: 5–10 business days
• International Orders: 7–15 business days

Shipping times are estimates and may vary depending on customs processing, local carriers, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated based on:

• Order quantity
• Product dimensions and weight
• Delivery destination
• Selected shipping method

Shipping charges will be displayed during checkout or included in your quotation.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email whenever available.

Customers can use the tracking information to monitor the status of their shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Custom Hat Maker is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

When reporting damaged shipments, please provide:

• Order number
• Photos of the damaged package and product
• Description of the issue

We will work with the shipping carrier to investigate and resolve the matter.

Delivery Delays

While we strive to meet all estimated delivery dates, we cannot guarantee delivery times.

Custom Hat Maker is not liable for delays caused by:

• Shipping carriers
• Customs inspections
• Weather conditions
• Natural disasters
• Labor disruptions
• Other circumstances beyond our reasonable control

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Custom Hat Maker
Website: https://customhatmaker.com
Email: info@customhatmaker.com